As you will know, during the last 3 months the Practice has had to radically change the way in which we see and consult with patients. We have made these changes to keep our patients and staff as safe as possible. The government are continuing to ease rules and lockdown arrangements but you will appreciate that we still need to manage risks given that Covid-19 is still being passed between people.
Following NHS England’s standard operation procedure for Primary Care, we still need to minimise footfall through the practice and to operate a “remote management” appointment system. This means every patient’s initial assessment with a clinician will be done remotely – either by telephone or by the patient submitting an e-Consult. If the clinician decides they would like to see you then they will either arrange a video consultation or ask you to come to the surgery for a face-to face appointment.
The team here are doing everything they can to keep us all safe. Every decision made is in the best interest of our patients and our community.
This has been a very challenging time for all of us and we are so proud of our team here who have continued to work through of this pandemic. Please remember, our staff are doing their best for you and unpleasant or abusive behaviour towards them will not be tolerated.
The Patient’s Responsibilities
Patients should attend appointments on time and inform the surgery if they are unable to attend as soon as possible. It is important that all patients arrive in good time for their appointment so that they can be seen on time and to ensure the smooth running of the clinics.
If you are over 10 minutes late, you will not be seen and will have to make another appointment.
IF YOU REPEATEDLY FAIL TO ATTEND APPOINTMENTS, YOU MAY BE REMOVED FROM THIS PRACTICE AND WILL HAVE TO FIND AN ALTERNATIVE SURGERY.
One appointment is for one person and one problem only.
Home visits should only be requested for patients who are seriously ill or housebound and these are made at the doctor’s discretion. We ask that patients treat all staff and clinicians with courtesy and respect.
Out of hours/Advice
You should use the NHS 111 service if you urgently require medical help or advice but it's not a life-threatening situation. Call 111 if:
- You need medical help fast but it's not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don't know who to call or you don't have a GP to call
- You need health information or reassurance about what to do next
NHS 111 is a Freephone service that has been introduced to make it easier for people to get the right help, whatever their health needs and whatever the time of day or night. The service is open 24 hours a day, 365 days of the week and is free to call from landlines and mobile phones.
If you ring Westfield outside of working hours, you will be diverted to 111. Please do not leave any messages or requests for repeat prescriptions etc. on the surgery number as this is not a answering machine.