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Noticeboard

Please note we are experiencing technical issues with our phone lines at the moment. We are trying our best to fix this problem and will update the site periodically. Many thanks for your patience and understanding until the issue is resolved. We have arranged an alternative line (still the same number) that you can ring to get through to us

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

The doctors, nurses and all other members of staff operate a strict policy of patient confidentiality.  You should therefore feel comfortable in disclosing any information you think is important in the knowledge that all information is protected and will not be released to anyone without your consent. 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

The practice runs an in-house complaints procedure. Patients may write to the practice manager if they have any complaints or queries and she will do her best to resolve matters as quickly as possible.

We aim to provide a comprehensive range of services. We would however be pleased to receive any suggestions on how we might improve our services. If you have any comments at all on our services we welcome them verbally or by letter. Please contact us if you have any queries and we will do our best to help you.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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